Terms & Conditions Of Service

RAINWATER DIRECT (defined as "we/our/us") sell products and provide related information through this internet site. As a user of the Site (defined as "you/your") you acknowledge that your use of the Site and/or any transactions you make are subject to our terms and conditions below, which are also deemed to include the following hyperlinked information.

We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on the Site. You are responsible for reading the terms and conditions. When you place an order with us you will be deemed to have read, understood and accepted these terms and conditions.

These terms and conditions and the use of our web site shall be governed by the laws and regulations of United Kingdom. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.


Title of Goods

Title to the goods shall remain vested with us and shall not pass to the you until the purchase price for the goods has been paid in full and received by us.


Coastal Environments (Aluminium)

If aluminium rainwater goods are to be installed in a coastal environment, please be aware that the atmospheric conditions of coastal locations can accelerate the oxidization process. As a result of this we would not normally recommend the use of aluminium rainwater systems in such locations, however, applying two coats of the polyester powder coating prior to despatch, together with a strict and frequent maintenance regime, means the product should have a life expectancy in excess of 15 years. It is important to note that this life expectancy would depend on any installation damage being repaired immediately with the appropriate touch-up paint, as should any site cut ends exposing bare metal, which must be de burred and then repainted.   


Coastal Environments (Cast Iron)

If cast iron rainwater goods are to be installed in a coastal environment, please be aware that the atmospheric conditions of coastal locations can accelerate the oxidization process. As a result of this we would not normally recommend the use of painted cast iron rainwater systems in such locations. A strict and frequent maintenance regime would mean the product should have a longer life expectancy. Any site cut ends exposing bare metal should be touch up before final installation. 


Galvanised Steel Painted Brackets

Although we supply galvanised steel brackets with a painted finish, these products do not adhere to the paint in the same way as cast iron goods, at times the product may get knocked in transit or installation, we recommend that these products are touched up after installation, most of our cast iron painted black deliveries are supplied with a free tin of touch up paint. If you did not receive some touch up paint, we will gladly supply free of charge, if this problem occurs.   


Primed Cast Iron Products

Primed products are supplied with one coat protective red or grey oxide primer. This primer will give protection against corrosion during transportation and short-term undercover storage, and will provide a suitable surface for primer coating and final painting. On-site handling and painting are the reasonability of the contractor, and particular environment considerations should be taken into account when choosing the paint system for the final finishing. Rainwater Direct Limited  recommend that an additional priming coat be applied on site, followed by 1 undercoat and 2 gloss coats of an alkyd paint system. All individual elements should receive the first of the gloss coats before fixing, and finished with the final gloss coat after the installation is Complete.


Quotations are valid for 14 days unless stated otherwise. While every endeavour will be made to ensure the accuracy of any quotation supplied, including take-off's from customer’s drawings, it is the customers responsibility to check that their requirements have been met and that there are no omissions. 


Prices, Order and Payment
the price payable for the products you order is that set out on our web site at the time you place your order. The prices of the products that we display on our web site are subject to change without notice. All prices, where appropriate, are exclusive of any sales taxes, unless otherwise stated. When you make an order on the Site your order will be subject to acceptance in accordance with this terms and conditions. We will send you an email confirming receipt of your order, unless you have provided an invalid email address or there is error in our server. Please note that the confirmation email is not a contract confirmation or order acceptance from us. A contract between you and us for the sale of our products will only exist once your order has been processed and dispatched. We take payment online in a secure environment by debit or credit card. We currently use third party payment service provider(s) to process all online transactions. For information about the measures that the service provider(s) have put in place to protect your security, please refer to their respective web site(s).


we will deliver products in accordance with your order. We make every effort to deliver the products within the expected timetable; however delays are sometimes inevitable due to unforeseen circumstances. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to products supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes). Most cast iron orders are delivered on a pallet lorry, if there are any access restriction to your delivery point, this must be advised at the time of placing the order. If there is any re delivery charge, due to insufficient information, then this will be charged to you at cost. Our standard delivery service of a pallet is to the kerbside of your property, and includes the goods being off loaded with a tail lift and a pallet truck, in some cases it may be possible to move the pallet a short way on a concrete surface. All goods delivered will require a signature. We must be notified of any shortage/damage within 48 hours. We strongly recommend that you check all goods before signing the carrier advice note, as any damages not advised on the delivery note, will not be accepted. The customer must check all lengths of gutter and downpipe whilst the driver is present and before signing for the goods, the words unchecked or unexamined or similar will not be accepted. All damages must be brought to the attention of the driver and their documentation marked accordingly, failure to do so will result in subsequent replacements being chargeable. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the products. In any cases, we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.


Intellectual Property, Design and Reproduction 
You acknowledge and agree that all copyright, trademarks and intellectual property rights in all materials (including pictures, designs, logos, photographs, text written and other materials) and the contents of these pages and in respect of any products that you purchase shall remain at all times in our ownership or in our licensors.

You acknowledge and agree that the material and content contained on the Site is available for your non-commercial use with the sole purpose of assisting you to gain information in order to place an order with us. You further agree that the modification, distribution reproduction or incorporation into any other work of part or all of the material available on the Site in any form is strictly prohibited.


Cancellations & Return Policy


Primed & Painted Black Cast Iron, UPVC Rainwater Goods.

Standard products may be cancelled within 7 days of ordering for a full refund. If goods are delivered they will need to be returned at your cost and a re-stocking charge of 30% will apply.

Bespoke/Made to order goods are non-returnable unless they are incorrect or faulty.

If you cancel, you must return the goods to us at your own expense.  You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.  If you fail to take reasonable care of the goods before they are returned to us, and these results in damage or deterioration, we will charge you for the reduction in value. 

Mill Finish, Polyester Powder Coated Aluminium & Steel Rainwater Goods

All these products are made to order and may only be cancelled within 3 days of ordering, Once delivered these goods can only be returned at the discretion of us, and if accepted a minimum re-stocking charge of 50% will apply.

Bespoke/Made to order goods are non-returnable unless they are incorrect or faulty.

This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed.

Contact Us

More about Rainwater Direct

We offer

  • A fully secure online ordering service with all major credit cards accepted.
  • Technical support from Rainwater Direct or direct from our manufacturers.
  • Supplied direct to the Public, On Site Take-Off Assistance.
  • Nationwide Delivery Service.

For assistance choosing the right rainwater system for your property, why not give our experienced staff a call on 01536 762400.

Please feel free to browse and buy online or contact us for a more personal service where one of our team will be happy to help.