Delivery & Returns

All of the prices quoted on our website exclude VAT and are already discounted.Carriage charges apply to the total net value of your order (before VAT).

Cast Iron

All cast iron orders over £750 (Nett) will be delivered free of charge*. Orders under £750 (Nett) will incur a delivery charge (see below).

A delivery charge of £19.95 will apply to all Orders that do not include Gutter or Pipe Lengths, Orders that include Gutter and/or Pipe Lengths will be charged at £45.00.

*Delivery charges and free delivery are to England, Wales & Scotland mainland only. Palletised orders for deliveries to AB all, DD all,PA20 - 28, IV all , KA27 - 28, PA all,  KW15 - 17 Post codes & All Islands will be subject to a delivery surcharge & possible extended delivery times, These orders will need to telephoned through on Freephone 0800 888 6054

Delivery Times  (+Next Day is available when order is placed by 1pm for Transit Primed Finish, ^48 Hours is available when order is placed by 12 noon for Painted Semi-Gloss Black Finish)

Aluminium & Steel

All Orders for Aluminium & Steel over £500 (Nett) will be delivered free of charge*. Orders under £500 (Nett) will incur a delivery charge (see below). All Fascia, Soffit & Coping (all values) will be charged at £45 per delivery. 

A delivery charge of £19.95 will apply to all Orders that do not include Gutter or Pipe Lengths, Orders that include Gutter and/or Pipe Lengths will be charged at £45.00. All Fascia, Soffit & Coping Orders (all values) are Charged at £45.00 per Delivery.

*Delivery charges and free delivery are to England, Wales & Scotland mainland only. Palletised orders for deliveries to AB all, DD all,PA20 - 28, IV all , KA27 - 28, PA all,  KW15 - 17 Post codes & All Islands will be subject to a delivery surcharge & possible extended delivery times, These orders will need to telephoned through on Freephone 0800 888 6054

Delivery Times  (+Next Day is available when order is placed by 1pm)

 

UPVC & GRP

All orders for UPVC & GRP over £500 (Nett) will be delivered free of charge*. Orders under £500 (Nett) will incur a delivery charge (see below).

A delivery charge of £19.95 will apply to all Orders that do not include 4 Metre Length of Gutter, Orders that include 4 Metre Lengths of Gutter will be charged at £45.00. (All other products including 2 Metre Gutters & 1.8 Metre or 2.5 Metre Pipes are charged at £19.95)

*Delivery charges and free delivery are to England, Wales & Scotland mainland only. Palletised orders for deliveries to AB all, DD all,PA20 - 28, IV all , KA27 - 28, PA all,  KW15 - 17 Post codes & All Islands will be subject to a delivery surcharge & possible extended delivery times, These orders will need to telephoned through on Freephone 0800 888 6054

Delivery Times  (+Next Day is available when order is placed by 1pm)

GRP Hoppers are made to order and delivery will be 10/14 working days.

Returns

If you have an issue with your order or delivery, please contact us as soon as possible by calling 01536 762400 or emailing [email protected] and quoting your order number.

Bespoke and non-stock items, these include mill finish aluminium, powder coated aluminium & some steel products, are not eligible for refunds unless damaged or faulty. Most aluminium products are made to order and will only be refunded if faulty.

Please report any issues with your order on receipt,and return your product(s) within 14 days.

Restocking fees

Primed cast iron goods can be returned for a full credit of the goods value, however all other goods, including painted cast iron and fabricated goods that are returned, will be subject to a restocking fee. All goods returned must be in a saleable condition.

Returns cannot be processed without a valid return form. Complete our return form and return by email or post.

 

 

Contact Us

More about Rainwater Direct

We offer

  • A fully secure online ordering service with all major credit cards accepted.
  • Technical support from Rainwater Direct or direct from our manufacturers.
  • Supplied direct to the Public, On Site Take-Off Assistance.
  • Nationwide Delivery Service.

For assistance choosing the right rainwater system for your property, why not give our experienced staff a call on 01536 762400.

Please feel free to browse and buy online or contact us for a more personal service where one of our team will be happy to help.

FREQUENTLY ASKED CAST IRON QUESTIONS

What is the life expectancy of cast iron?

Cast Iron offers longevity for rainwater & soil solutions; installations have been proven to last well in excess of 100 years. Minimal maintenance is required for Heritage Cast Iron castings, annual inspections are recommended but if systems are correctly installed, only periodic painting should be required. 


Can you supply non-standard cast iron products? 

Yes. We can manufacture non-standard products. Made to order products can include radius gutters. All standard products can be altered to exact specifications: extended offsets, unusual angles and special bracketry can be catered for by our in-house fabricators. 


Can you help with take-off from drawings? 

Yes, we can offer a take off service from drawings or we can simply help you over the phone, and discuss your requirements. 


Can you assist with installation advise? 

Yes. Our experienced sales team can answer many questions related to the installation of our products; We have downloadable installation guides & safety sheets available on our website, or we will happily email these to you. 


Can we order from you directly, or do we have to order through a merchant? 

Rainwater Direct deal direct with you our customer, at the best discounted prices. We offer a guaranteed lowest price promise. You do not need to deal with a merchant. 


Can I have my order delivered to a different address? 

Yes. Rainwater Direct offers a direct to site delivery service. We will need a full site address including postcode and a site contact name and telephone number. You will also need to provide details of any site access restrictions, special offload or booking in requirements and site opening hours.